FREQUENTLY ASKED QUESTIONS (FAQ)
This page lists the most commonly asked questions about MatchUSA. Before you get in touch with us to report a problem, check that the solution isn't listed here...

How can I create the profile on MatchUSA?
Why haven't I received my password through email? How can I log in?
I have tried to log in with my screen name and password. Why can't I get access to the site?
I forgot my password. What can I do?
Do I have to answer all the questions in the questionnaire?
If a member asks for money should I send it?
Why have a photo?
Can I change my personal profile?
How can I add a photo?
Is there any kind of limit on the number of emails I can send?
What limitations do I have in creating my profile description?
What about refunds?
What can I do to protect my own privacy and security on MatchUSA?
How is my privacy protected?
Why is my email address needed?
How does the Anonymous email system work?
How do I cancel my membership?

Question How can I create the profile on MatchUSA?

Answer  It's really easy. Just click the "Join Now" link on the index page and complete the registration form. For more information visit our "Easy Registration Guide".

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Question  Why haven't I received my password through email? How can I log in?

Answer  For security reasons, we send these to the email address you put on your registration form. If there is any mistake in this email address, (and this happens surprisingly often) new members will not receive their passwords. In this situation, you need to fill in the help form on the contact page. Give us your name and surname and your correct email address, and we will send you your password.


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Question  I have tried to log in with my screen name and password. Why can't I get access to the site?

Answer  This can be caused by several reasons:

  1. Usernames and passwords are case sensitive and must be entered exactly as given. This means that an "M" is different than an "m".
  2. Sometimes letter "l" may be mistaken as the number one, or visa versa.
  3. Sometimes an uppercase "i" may be mistaken as a lowercase "l", or visa versa.
  4. Sometimes letter "o" may be mistaken as a zero, or visa versa.
  5. Sometimes letter "q" is mistaken for a "g", or visa versa.
  6. Sometimes a space is inadvertantly entered at the end of either the username or password or both.
  7. Sometimes your browser's cache will retain a past incorrect attempt. You may have to reload your browser, close and reopen your browser or reboot your computer.
  8. Check you have a reasonably up-to-date version of your browser. If you need a newer version, you can normally download free upgrades. Use the following links to find new or updated versions of Microsoft Internet Explorer, Netscape Navigator, Opera or Mozilla.
If you feel that none of these reasons apply feel free to contact us.

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Question  I forgot my password. What can I do?

Answer  Enter the email address that you joined with on the form that says "Forgot your password?" near the bottom of the login page. We will immediately send your password to this address.


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Question  Do I have to answer all the questions in the questionnaire?

Answer  In a word, no! Some of you who may have used other matchmaking sites have had to grapple with lots of personal questions which take hours to fill in but don't necessarily produce the finest results. We have started with some initial questions which are required (they are marked with *), but after that you decide what you want to say about yourself.

The more questions you answer, the more accurate, the matching can be. If you answer fewer questions, the net can be cast a lot wider. You don't have to answer them all in one go. You may find you want to take more time to answer some of the questions. The best thing is to fill in the required questions first so your membership is established and then come back to the other questions when you have had more time to think. It's a good idea to review your profile from time to time.


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Question  If a member asks for money should I send it?

Answer  Absolutely not! If a member asks for money, in any amount, this is a clear indication that it is a scam. Please forward us the name of this member.


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Question  Why have a photo?

Answer  All the statistics say that you are around 6 times more likely to get a response if you post a photo with your details. Read more about this
here.

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Question  Can I change my personal profile?

Answer  You may change your details at any time. Simply login to your Member Home page and choose
Edit User Info, Edit Profile and Edit Match links to change the information about yourself or about your match.

It's often a good idea to review your profile regularly and make sure you have said what you want to say.


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Question  How can I add a photo?

Answer  Login to your Member Home page and choose My Photos link and you can delete an old photo or upload a new one.

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Question  Is there any kind of limit on the number of emails I can send?

Answer  If you're a Full member you can send as many emails as you want.


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Question  What limitations do I have in creating my profile description?

Answer  The number of characters allowed to be used in each section is posted and limited. Please do not use email addresses or make reference to AOL, MSN, ICQ, YAHOO, or any Instant Messenger System anywhere on our site. All profiles are checked on the site when created. Any information like this will be removed. MatchUSA reserves the right to delete any profile it finds to be offensive or degrades the site in anyway. Cursing will not be tolerated.


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Question  What about refunds?

Answer  We cannot refund membership fees to members who decide to cancel their membership before the end of their subscription period.


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Question  What can I do to protect my own privacy and security on MatchUSA?

Answer  At MatchUSA, we are continually doing our best to protect your security from where we are but you can do a great deal more.

When you have finished using MatchUSA on a public computer or a shared computer, to avoid people seeing details about you, make sure you log-off completely out of the site. There is a logout button at the bottom of each page.


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Question  How is my privacy protected?

Answer  Please read the MatchUSA Privacy Policy, which will explain the steps we take to protect your privacy.


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Question  Why is my email address needed?

Answer  That confidential information is used by our site to send you confirmations of payments received and subscription renewal reminders. Your email address is also used when other site members wish to send an email to you through the Anonymous email system.


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Question  How does the Anonymous email system work?

Answer  You send emails from our site to other members by their username used on our site.


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Question  How do I cancel my membership?

Answer  If you wish to be removed from our system click the "Cancel My Membership" link on the left. This will bring you to the cancellation process.


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Question Not Answered?
If your question has not been answered by any of this information. then get in touch with us, detailing your query.
If you have any comments on this FAQ which you would like to offer we would be pleased to hear them. Use our contact form to email us directly.